Actual call centre conversations !!!!!
Customer: "I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about"
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?"
Operator: " Doesn't the product name give you a clue?"
Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland".
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until
this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click
".
Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
AND THE BEST
Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".
Customer: "I've been ringing 0800 2100 for two days and can't get through to enquiries, can you help?".
Operator: "Where did you get that number from, sir?".
Customer: "It was on the door to the Travel Centre".
Operator: "Sir, they are our opening hours".
Caller: "Can you give me the telephone number for Jack?"
Operator: "I'm sorry, sir, I don't understand who you are talking about"
Caller: "On page 1, section 5, of the user guide it clearly states that I need to unplug the fax machine from the AC wall socket and telephone Jack before cleaning. Now, can you give me the number for Jack?"
Operator: "I think you mean the telephone point on the wall".
RAC Motoring Services
Caller: "Does your European Breakdown Policy cover me when I am travelling in Australia?"
Operator: " Doesn't the product name give you a clue?"
Caller (enquiring about legal requirements while travelling in France):
"If I register my car in France, do I have to change the steering wheel to the other side of the car?"
Directory Enquiries
Caller: "I'd like the number of the Argoed Fish Bar in Cardiff please".
Operator: "I'm sorry, there's no listing. Is the spelling correct?"
Caller: "Well, it used to be called the Bargoed Fish Bar but the 'B' fell off".
Then there was the caller who asked for a knitwear company in Woven.
Operator: "Woven? Are you sure?"
Caller: "Yes. That's what it says on the label; Woven in Scotland".
On another occasion, a man making heavy breathing sounds from a phone box told a worried operator:
"I haven't got a pen, so I'm steaming up the window to write the number on".
Tech Support: "I need you to right-click on the Open Desktop".
Customer: "OK".
Tech Support: "Did you get a pop-up menu?".
Customer: "No".
Tech Support: "OK. Right-Click again. Do you see a pop-up menu?"
Customer: "No".
Tech Support: "OK, sir. Can you tell me what you have done up until
this point?".
Customer: "Sure. You told me to write 'click' and I wrote 'click
".
Tech Support: "OK. In the bottom left hand side of the screen, can you see the 'OK' button displayed?"
Customer: "Wow. How can you see my screen from there?"
AND THE BEST
Caller: "I deleted a file from my PC last week and I have just realised that I need it. If I turn my system clock back two weeks will I have my file back again?".
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