Dear valued client
You have ordered with goldpharma.com within the time-frame 15th Nov. 2010 - until 29th January 2011.
The United States Department of Homeland Security has stepped up on the 18th Nov 2010 increased security measures for items carried on passenger airlines. As a result, any airmail entering the US from around the world, that would normally be sent via passenger aircraft must now travel by other means, including cargo ships and cargo planes.
Since postal mail and parcels must now take different form of transport and transport routes this unprecedented situation build up back-logs and delays for any courier companies in the world of about 3 - 4 weeks in addition to the normal transit time as mentioned on goldpharma.com website. These delays are currently affecting stamped items, franked items, and items posted under contract.
goldpharma.com is very sorry for these unavoidable delays. We have implemented a number of contingency plans to ensure as much of our patients? mail reaches the US as quickly as possible and are continuing to work to minimize disruption to our patients.
In order to re-evaluate the new applicable transit time for consignment bound to US patients:
1) we like to ask you to send us a receipt confirmation when your package arrives
2) if your shipment did not show up after 6 weeks please notify us in order to discuss alternative dealings with your order.
>> Please do not overload goldpharmas customer service if your consignment is still within the 6 weeks transit time-frame.
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